PATIENT PORTAL

WHAT IS THE PATIENT PORTAL?

The patient portal is tool used to access patient medical records and to communicate with physicians.

HOW DO I ACCESS THE PATIENT PORTAL?

To access the Patient Portal, please complete the following steps:

  1. Go to the Thorp Bailey Weber website at www.tbw-eye.com

  2. Click on “login” on the left-hand side of this page. You will be directed to an external page of our website.

  3. If you are a first time user, click on “register”

  4. If you are a registered user 

    • enter your “user name” 

    • enter your “password”

    • click “log in”

WHO DO I CALL IF I'M HAVING TROUBLE ACCESSING THE PATIENT PORTAL?

If you have forgotten your username/password, please take the following steps:

  1. Call our office.

  2. Be ready to provide your personal information for verification purposes.

  3. Tell them you are unable to access the patient portal.

  4. Ask them to confirm the spelling of your first & last name, date of birth, SSN and/or your Primary & Secondary Insurance ID.

  5. Once all elements are verified to be correct, ask them to reset your web portal registration.

  6. After your registration is reset, they will give you a new Initial Password. Please write it down as you will need it to register.

  7. Register again by clicking here.

I'M HAVING TROUBLE VIEWING MY DOCUMENTS, WHAT COULD BE THE PROBLEM?

If you are having trouble viewing your documents you may have the “pop-up blocker” turned on. To
view your document due to a “pop-up” blocker interference, please take the following steps:

 

CHROME USERS

  1. At the end of the address bar, click the pop-up blocker icon .

  2. Click the link for the pop-up window you'd like to see.

  3. To always see pop-ups for the site, select Always show pop-ups from [site].

INTERNET EXPLORER USERS


A notification will appear in the Information Bar and status bar and a sound is played. If you
click the notification in the Information Bar or status bar, you see a menu with the following
options:

  • Temporarily Allow Pop-ups. Reloads the page, allowing pop-up windows.

  • Always Allow Pop-ups from This Site. Adds the current site to the Allow list.

  • Settings. Shows more Pop-up Blocker settings menu items and gives access to the Popup

  • Blocker Settings window.

I'M HAVING TROUBLE LOGGING IN. 

  • If you are still having trouble loggin in, plesase complete the form below for assitance.

 

Disclaimer: In an effort to continue to protect your privacy and remain HIPAA compliant, we respectfully request that you do not enter any personal identifying information such as, your birth date or medical information.

 

If you have any medical related concerns or updates, please contact our office 215-836-1290. 

THORP BAILEY WEBER

EYE ASSOCIATES

 

4060 Butler Pike | Suite 100
Plymouth Meeting, PA 19462 | 215-836-1290

 

840 Walnut Street | Suite 1240
Philadelphia, PA 19107 | 215-836-1290